This is interesting.
While surfing through the user-run SLUniverse online forum I found a series of posts by none other than Linden Lab CEO Rod Humble. A lot of us, me included, often complain that the owners of Second Life never pay attention to the users of Second Life, so it was a treat to see Humble not just posting, but talking back and forth about what can be done to make new users opt to stick around in Second Life. Here is a bit of the question he posed:
Actually I do have a question for folks here. Assuming SL improved performance enormously, from region crossings to lag to render times. (big assumption I know but roll with me here) What would you do to insure new users “stuck”?
Right now after performance our biggest issue is not getting new signups or even people to experience SL for a bit, its turning them into long term users.
Any thoughts on what you would do? We have some ideas but before pulling the trigger I would be curious what folks thoughts are here. The more varied the better.
The responses, as you can imagine, were varied and Humble took the time to reply to several. For me personally, the thing that made me “stick” into second life was mainly meeting someone and talking with them. I think the sooner a new resident is able to talk with other residents, the better.
I really do like the fact that Humble does seem to understand that, despite our bitching, most of us love what SL offers and only complain because we want to see it at its best. In short, Humble gets it:
With SL, I fully recognise LL has a long way to become liked or even trusted, I do get the sense that almost all criticism I read can usually have the line put in front of it “I love this world and I want it to do well, here is how you can do that .”